Thank you for choosing CLOTHin.in for your shopping needs. This Shipping Policy outlines our shipping procedures, delivery times, and other important information regarding the shipment of your orders.
1. Shipping Provider
CLOTHin.in partners with Delhivery Logistic, a trusted logistics provider, to handle the fulfillment and delivery of our orders. Delhivery Logistic ensures reliable and efficient shipping services across India.
2. Order Processing Time
a. Processing: We aim to process and prepare all orders for shipment within 1 to 2 business days after the order is placed. Orders placed on weekends or public holidays will be processed on the next business day.
b. Order Confirmation: Once your order is processed and ready for shipment, you will receive a confirmation email with details of your order and the expected shipping date.
3. Delivery Time
a. Estimated Delivery: After your order has been processed, Delhivery Logistic typically delivers orders within 3 to 4 business days. Please note that delivery times may vary depending on your location, external factors such as weather conditions, and logistical constraints.
b. Tracking: Upon shipment, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment on the Delhivery Logistic website or through our order tracking page on CLOTHin.in.
4. Shipping Locations
a. Service Area: At present, CLOTHin.in only offers shipping services within India. We do not ship internationally. We are continually exploring opportunities to expand our shipping services to additional regions in the future.
5. Shipping Charges
a. Cost: Shipping charges are calculated based on the weight, dimensions of the package, and the delivery location. The shipping cost for your order will be displayed during the checkout process before you complete your purchase. We strive to offer competitive shipping rates to ensure affordability and value for our customers.
6. Order Tracking
a. Tracking Information: Once your order has been shipped, you will receive an email with a tracking number and a direct link to track your package. You can also access the tracking information by logging into your account on CLOTHin.in and navigating to the Order History section.
b. Updates: Delhivery Logistic provides real-time updates on the status of your shipment, including expected delivery date and any delivery attempts made by the courier.
7. Delivery Issues
a. Delivery Attempts: If you are unavailable to receive the package at the time of delivery, Delivery Logistic will typically make multiple attempts to deliver the package. You may also have the option to schedule a re-delivery or pick up the package from a designated courier location, depending on the courier’s policies.
b. Lost or Delayed Shipments: In rare cases where a shipment is lost or significantly delayed, please contact our customer service team immediately. We will work closely with Delhivery Logistic to investigate the issue and provide a resolution as swiftly as possible.
8. Contact Us
If you have any questions or concerns regarding our Shipping Policy, or if you require assistance with a specific order or shipment, please do not hesitate to contact our customer service team:
- Phone: +91 7303473842
- Email: info@CLOTHin.in
We are here to help ensure that your shopping experience with CLOTHin.in is seamless and enjoyable.